At Dicci we want you to feel comfortable when shopping, so you have one hundred days to make your returns. 

If you want to receive the return in money, you will be able to do it in the first 14 days after receiving the product.

All the returns and exchanges will be physically verified before being accepted. Make sure your products don’t have signs of use and still have their labels on.

Shipping costs cannot be returned and every additional shipping will be supported by the client.

If you need any more information about returns and exchanges, please contact our support hello@dicci.eu.

Bracelets:

We advise you to measure your wrist with a tape measure and add 1.5cm of difference to the size of the wrist.

This way you get the ideal size for your bracelet. (For bracelets with a thickness of more than 0.8cm, 1.8cm difference will be necessary as a precaution).

Necklaces:

We advise you to simulate with a measuring tape around the chest, so that you can choose the most suitable size for you.

Most common measurement (1,75 meters):

Tip: If you already have other articles in the same category it will be easier to measure the article itself.

Watches

All our watches are adjustable, if you have any difficulty adjusting or do not understand the instructions, please contact our email info@dicci.eu.

Rings

1 - With a tape measure or with a cord check the measurement around the finger. (If you use a cord, after placing it around the finger, you can stretch the cord on a ruler to find the measurement)

2 - After checking the size of your finger you are ready to choose the size of the ring with this guide:

Up to    -   Size
5,9cm   -    9
6.2cm   -   10
6.6cm   -   11
7cm      -   12
7,3cm   -   14

Tip: If you already have other articles in the same category (necklace/bracelet) it will be easier to measure the article itself.

Clothing

Usually you can choose the size that you already buy.

For a better fitting information, here is our recommendation.

Our Caps are adjustable.

How do I buy at DICCI Online?

Shopping at DICCI is very simple. After registering as a customer, just click on the items to view their descriptions, select the desired color and size and add to cart. Finally click the "proceed to checkout” button and follow the steps.

Can I buy online from anywhere in the world?

Currently our online store dispatches to all around the world. However, countries outside Europe may take longer to deliver because of customs clearance.

Do I have to pay Custom Fees and Import Taxes?

If you are in Europe, you may not be charged from customs. For other non-European countries, due to different customs policies and import duties, DICCI has no control over possible costs that may be applied upon arrival of an order to the country of destination, not being possible to predict the exact amount of these fees. If in doubt you should contact your local customs office before placing your order to obtain information about the customs duties and their applicability.

How can I pay my order?

DICCI offers the following payment methods: ATM - Multibanco (Portuguese Cards), Credit Card, PayPal and MBway.

When will I receive my order?

Dispatch shouldn't take longer than 2 working days after the payment.

To addresses in Portugal and Spain the delivery is carried out the following working day after dispatch. For Islands is between 2 to 12 working days after dispatch.

The remaining countries in Europe within 3 to 7 working days after dispatch.

For countries outside Europe it will depend on your local customs clearance.

How can I subscribe DICCI Newsletter and receive special discounts?

Insert your email address in the footer of the home page menu.