How can we help?



It's safe to shop at DICCI?

You can use Paypal to have shopping protection at Dicci. Also we will give you a tracking number for you to follow your order. Our customer service is available to help you with your doubts if you have them. At Dicci we are commited to sell good products with value for our customers and with high quality.

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Do i have to pay Custom Fees and Import Taxes?

If you are in Europe, you may not be charged from customs. For other non-European countries, due to different customs policies and import duties, DICCI has no control over possible costs that may be applied upon arrival of an order to the country of destination, not being possible to predict the exact amount of these fees. If in doubt you should contact your local customs office before placing your order to obtain information about the customs duties and their applicability.

When will I receive my order?

Dispatch shouldn't take longer than 2 working days after payment.

Shipping times:

Portugal and Spain - 1 to 2 business days.

Rest of Europe - 3 to 7 business days.

Rest of the World - 5 to 15 business days.

Can I cancel my order?

We completely get it, we change our minds too! If your order is already processed you will have to return it to us. Otherwise we will help you to cancel it asap. Please report us if you want to cancel your order to our email or to our whatsapp +351936954310.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship worldwide?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Get in touch

Have questions about your order, or a general enquiry?