Frequently Asked
Questions

Browse our store, click any item, select your preferred colour and size, and add it to your cart. When you're ready, proceed to checkout and follow the steps to complete your purchase securely.

An order confirmation email will be sent shortly after. You don't need an account to order, but creating one lets you track orders, manage returns, and access your history all in one place.

Most of our pieces are handcrafted individually upon order, each one prepared specifically for you. Processing time is 24–48 business hours. Larger orders may take slightly longer, but we always prioritise quality without compromising on speed.

Some items may occasionally show limited availability. If something you want is out of stock, you can sign up for restock notifications directly on the product page.

Yes. Reach out through our social media channels, WhatsApp, or email and we'll guide you through the whole process.

If your order hasn't shipped yet, contact us immediately and we'll do our best to update it. Once shipped, address changes can be requested directly through the carrier using your tracking number.

Orders returned due to an incorrect address, non-collection, or refusal will have shipping and return costs deducted from the refund.

Check your Spam, Promotions, or Junk folders, as confirmation emails sometimes land there. If you still can't find it, contact us with your name and email and we'll resend it right away.

To ensure future shipping updates reach you, add our email to your safe sender list.

Tracking can take a few hours to activate after the carrier collects your parcel. If it still shows no information after 48 hours, contact us with your order number and we'll check directly with the carrier.

Yes, we ship to most countries worldwide with FedEx. Costs and estimated delivery dates are shown at checkout. We do not ship to the Canary Islands, Ceuta, Melilla, Turkey, Palestine, Iran or Iraq.

Orders outside the European Union, including the United Kingdom and Switzerland, may be subject to import duties or local taxes, which are the recipient's responsibility.

Orders are processed within 24–48 business hours after payment. Estimated delivery after the carrier collects your parcel:

• Portugal and Spain (Express): 1–2 business days. 3.50€ in Portugal, 3.70€ in Spain, free on orders of 50€ or more.
• Azores and Madeira (CTT Registered Mail): 3–5 business days. 3.50€, free on orders of 50€ or more.
• Rest of Europe and worldwide (FedEx International Priority): 1–2 business days.
• FedEx Economy, where available: 1–4 business days.

FedEx costs are calculated at checkout, and shipping is free on orders of 200€ or more to most European countries. Free shipping thresholds for every destination are in our Shipping Policy.

Once your order ships, you'll receive a tracking link by email. If tracking hasn't updated for more than 4 business days, contact us and we'll investigate with the carrier.

Our team processes orders quickly, so contact us immediately if you need an address change and we'll do our best to update it before shipment. If your order has already shipped, contact the carrier directly using your tracking number.

Orders returned due to an incorrect address will have shipping costs deducted from the refund.

If your parcel arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with clear photos of the item and packaging. All our shipments are covered by carrier insurance. We'll open a formal claim and the carrier will investigate. If they're found responsible, we'll send a replacement or issue a full refund.

If tracking shows "delivered" but you haven't received your order, check with neighbours or your local pickup point, and allow up to 48 hours, as carriers occasionally mark packages as delivered slightly before they arrive.

No customs duties apply within the European Union.

For destinations outside the EU, including the United Kingdom and Switzerland, import duties and local taxes may apply on delivery. They are the recipient's responsibility and DICCI does not control or cover them. If you're unsure, check with your local customs office before ordering.

We ship Monday to Friday, excluding Portuguese public holidays. Orders are handed to the carrier within 24–48 business hours of confirmed payment. Make sure your address is complete (house number, street name, and postcode) to avoid any delivery issues.

We do not deliver to P.O. Boxes. Full details are available in our Shipping Policy.

Returns are accepted within 14 days of receiving your order, and exchanges within 30 days. Items must be in the same condition as delivered, unused and with the tag attached. Items without the tag cannot be returned or exchanged.

Submit your request on our Returns & Exchanges page. Return shipping is the customer's responsibility and original shipping fees are non-refundable. Full details in our Returns & Exchanges Policy.

We don't currently offer prepaid return labels. You can send the item back using the carrier of your choice. We recommend keeping your shipping receipt until the return has been confirmed on our end.

Request an exchange within 30 days through our Returns & Exchanges page, as long as the item is unused and has its tag attached. To find the right size before ordering, check our Size Guide. We also have specific guides for Rings, Bracelets, and Necklaces.

Once your return reaches us, we'll process the refund within 3–5 business days. You'll receive a confirmation email once it's issued. Depending on your bank or payment method, it may take a few extra days to appear in your account.

Yes. All DICCI pieces are covered by a 3-year legal guarantee of conformity against manufacturing defects.

Defects reported within the first 2 years are presumed to have existed at delivery. In the third year, we may ask for evidence that the defect is a manufacturing fault.

The guarantee doesn't cover normal wear, breakage, accidental damage, or damage caused by misuse, such as exposure to harsh chemicals, impacts, or improper storage.

The natural darkening of 925 silver is not a defect and can usually be reversed with proper cleaning. To extend the life of your pieces, visit our Care Guide.

Contact us with clear photos of the defect and your order details. We'll assess the situation and resolve it as quickly as possible, whether that means a repair, replacement, or refund.

Yes. All our 925 sterling silver pieces go through the Portuguese Assay Office (INCM), guaranteeing their quality and authenticity. Learn more on our INCM Certification page.

316L stainless steel is hypoallergenic and well-suited for sensitive skin. 925 sterling silver contains very few added metals and is generally well tolerated.

Gold-plated and silver-plated pieces may cause reactions in people with very high sensitivity. If that's a concern, 316L stainless steel is the safest choice. When in doubt, consult your doctor before purchasing.

Our collections use carefully selected materials:

• 316L Stainless Steel
• 925 Sterling Silver
• Gold-plated finishes
• Silver-plated finishes

Material details are listed on each product page. Browse our Stainless Steel and 925 Silver collections.

316L stainless steel is solid through-and-through: it doesn't fade, oxidise, or change over time, even with daily wear.

Gold-plated and silver-plated pieces have a protective coating applied over a base material. With frequent exposure to water, creams, or chemicals, that coating can gradually wear down. To extend the life of plated pieces, remove them before sleeping, swimming, or applying products.

Our 316L stainless steel pieces are water resistant, though we still recommend avoiding prolonged exposure to chemicals and lotions.

Gold-plated and silver-plated pieces should be removed before swimming or working out.

We offer engraving on select pieces. To proceed, you'll need to provide your design in vector format. Contact our support team to check availability for the specific piece you have in mind.

We have dedicated care guides for each material: Stainless Steel, 925 Sterling Silver, Gold & Silver Plated, and Watches. Reading the right one will significantly extend the life of your pieces.

Visit our Size Guide for a full overview, or go directly to specific guides for Rings, Bracelets, and Necklaces. Each product page also links directly to the relevant guide.

Some items are restocked, while others are released as limited editions and may not return once sold out. If an item is unavailable, sign up for restock notifications directly on the product page. You can also explore our New In collection for the latest arrivals.

Yes. Add the gift wrap option at checkout and include a personal message in the order notes field.

No price invoice is included inside the package. Billing details are sent exclusively to the email on the order, so it's completely safe to ship directly to the recipient.

We accept all major payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, and USDC (crypto). All payments are processed securely.

Contact our support team and we'll help resolve it quickly.

Only one discount code can be applied per order. Codes cannot be combined unless explicitly stated in the promotion.

Check that the code applies to the items in your cart, as some codes exclude sale items. Make sure it's entered correctly and hasn't expired. If it's still not working, contact us and we'll look into it.

DICCI gift cards are delivered to your email after purchase. They can be used sitewide and don't expire unless otherwise stated. They cannot be combined with other discounts or refunded.

Click the profile icon at the top of the page and follow the steps. We use a passwordless system: a one-time access code is sent to your email each time you log in. Simple and secure.

With an account you can track your orders, view your order history, and manage returns, all in one place.

Our support team is available Monday to Friday. We respond to all messages within 24 business hours.

Yes. Our showroom is at:

Rua de Angola, nº 86, 4100-055 Porto, Portugal

Visits are by appointment only. Book your visit here.

Subscribe to our newsletter for early access to new drops, restocks, and exclusive offers. You can also follow us on Instagram and TikTok for daily inspiration.

Yes. Visit our Become a Retailer page or contact us with your store details, location, and the brands you currently carry. Our team will review your request and get back to you.