Anchor Bracelet in Black

Returns
You may return your order within 15 days of receiving it. After this period, we unfortunately cannot offer a refund. However, you may be eligible for store credit, subject to approval.

Return Conditions
To be eligible for a return, your item must be unused, with all labels and protective covers, in the same condition as you received it and in its original packaging.
Please make sure all delivery information is correct before finalizing your order. We are not responsible for incorrect delivery addresses provided during checkout.

Additional non-returnable items:
- Gift cards
- Gift wraps and gift bags
- Underwear
- Earrings
- Discontinued or personalized items.

Proof of Purchase
A receipt or proof of purchase is required for all returns.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received your refund yet, please:
1- Check your bank account again.
2- Contact your credit card provider – it may take a few days for your refund to appear.
3-Contact your bank – processing times can vary.

If you’ve done all this and still have not received your refund, contact us at hello@dicci.eu

Exchanges (if applicable)
If you need to exchange it your item, you can request at: https://dicci.eu/a/exchange-and-returns/

Gifts
- If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive store credit for the value of the returned item.
- Once the return is received, we will email you a gift voucher.
- If the item was not marked as a gift or was shipped to the purchaser to be given to you later, the refund will be issued to the original purchaser.

Shipping
To return your item, please send it to: Avenida da Boavista 641, 4100-127 - Porto
- You are responsible for paying the shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from the total.

For items valued over 20€, we recommend using a tracked shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in return transit.

Our nautical bracelets are made with stainless steel clasps and polyester or polypropylene or nylon cords, depending on the design you are choosing. You can confirm the composition in the description of your product.

As for the steel clasp, as we already explained in the stainless stell care guide, you can rest assured that it is unlikely to change its appearance with normal use of the bracelet.

As for the nautical cords, taking into account that they can be likened to garments, you will have to consider that certain practices can tarnish your bracelet.

Our recommendations:

• Just like a garment, nautical bracelets are also water resistant. However, they are not free from staining with hard to remove stains, so avoid getting your bracelet dirty.
• Clean water washes off the bracelet, dirty water on the contrary will stain it. Before diving with your bracelet, make sure you are not entering water with substances that can stain the bracelet. If it's not safe for your clothes, it's not safe for your bracelet either.
• The more you avoid damaging your bracelet, the longer it will keep looking like new. If you are a fan of old and worn looking products, you don't have to worry. On the contrary, if you like to cherish your products and preserve the new look, avoid wetting, staining, and give your bracelet a weekly cleaning.
• We advise you to clean your bracelet at least once a week. Using a damp cloth and a small amount of detergent, rinse the wristband. Then remove the detergent from the wristband with clean water and let the wristband dry.