Cagliari Necklace

If your purchase didn’t fully meet your expectations, we offer several return and exchange options. Below you’ll find all the information you need, including deadlines, conditions, procedures, responsibilities, and contact details.

IN THIS ARTICLE

1. General Conditions
2. How to Submit a Request
3. Return Options
4. Available Options
5. Returns (Refunds)
6. Late or Missing Refunds
7. Exchanges
8. Gifts
9. Shipping & Responsibility
10. Warranties
11. FAQ
12. Contact Us

1. General Conditions

To be eligible for a return or exchange, items must:

• Be new and unused.
• Be returned in their original packaging and as received.
• Have a request submitted via the Dicci Returns & Exchanges online form.
• Be shipped at the customer’s responsibility.
• For shipments outside Europe, we recommend using DDP (Delivery Duties Paid) to avoid delays or extra fees.

Non-returnable items:

• Used or damaged items
• Items with damaged original packaging
• Personalized or limited/exclusive edition items
• Gift cards, gift wraps, and underwear

2. How to Submit a Request

• Access the Returns & Exchanges form on the Dicci website. 
• Enter your order number and email/contact
• Select the type of request (refund, exchange, store credit)
• You will receive an email with detailed instructions for sending your item
• All shipping is the customer’s responsibility. You may use any carrier of your choice, but we recommend tracked or insured shipping for items over 20€.

3. Return Options

In-store Return (Porto)

Drop off your return immediately at:
Dicci Store - Avenida da Boavista 641, 4100-127 Porto, Portugal

Bring your order confirmation for a smooth process.

Return by Mail

• Submit your request through the online form.
• Ship the item to the address above.
• All shipping is the customer’s responsibility. We recommend tracked or insured shipping for items over 20€.
• Dicci is not responsible for lost or damaged items during transit.

4. Available Options

• Refund to Original Payment Method
• Refund by Discount Code
• Refund to Store Credit
• Variant Exchange (same item, different color or size)
• Exchange for Another Item
• All options are processed only after your request is approved.

5. Returns (Refunds)

• You have 15 days after receiving your order to request a refund.
• Refunds are issued via the original payment method, except purchases made with vouchers, discount codes, or store credit, which are refunded via the same method
• Shipping costs are non-refundable.
• Once we receive and inspect the item, refunds are processed (3–5 business days)

6. Late or Missing Refunds

If you haven’t received your refund yet, please:

• Check your bank account again
• Contact your credit card provider, it may take a few days for the refund to appear
• Contact your bank, as processing times can vary
• If you’ve done all this and still have not received your refund, contact us at hello@dicci.eu

7. Exchanges

• You have 30 days after you received the order to exchange your items.
• Types of exchanges:
  • Variant Exchange: same item, different color or size
  • Exchange for Another Item: any other available product in the store
  • Store Credit or Discount Code equivalent to the item’s value

8. Gifts

• If the item was marked as a gift and shipped directly to you, you will receive store credit for the value of the returned item
• If the item was shipped to the purchaser to give to you later, the refund will be issued to the original purchaser.

9. Shipping & Responsibility

• Customers are responsible for all return shipping costs
• For items over 20€, we recommend tracked or insured shipping
• Dicci is not responsible for items lost or damaged in transit
• For shipments outside Europe, we recommend using DDP (Delivery Duties Paid) to avoid delays or extra fees.

10. Warranties

All Dicci products are covered by a 2-year manufacturer’s warranty against manufacturing defects.

This warranty does not cover:

• Breakage or damage caused by misuse or accidents
• Loss of the item
• Normal wear and tear

To make a warranty claim, please email us (hello@dicci.eu) with the product details and photos. We will guide you through the process.

11. FAQ

• Do I need to submit a request before shipping the item?
  Yes. All returns/exchanges must be requested online. Unregistered items will have to be requested and the timeline can have passed.
• Can I combine items from different orders in a single shipment?
  Yes, as long as each item has an approved request.
• How long does it take to process a refund or exchange?
  Usually 3–5 business days after the item is received.
• Can I exchange an online order in a Dicci store?
  Yes, as long as the item meets all return/exchange conditions.

CONTACT US

For any questions or assistance:
📩 hello@dicci.eu
📍 Dicci Store - Avenida da Boavista 641, Porto, Portugal

At Dicci, we carefully select high-quality natural stones to ensure your jewelry lasts a lifetime. With proper care, your gemstone pieces can retain their beauty and shine for years.

Each stone has unique physical properties, so care methods can vary. Some cleaning techniques suitable for one stone may damage another. Follow these general guidelines to keep your natural stone jewelry in top condition.

Why proper care matters

Natural stones are durable but can be sensitive to chemicals, water, friction, and impact. Understanding the needs of your specific stones helps prevent:

• Chipping or cracking

• Fading or dulling of colors

• Damage to porous or soft gemstones such as pearls or turquoise

General care tips for gemstone jewelry

• Avoid impact and friction – Remove your jewelry during exercise, gardening, cooking, or any activity that could damage stones.

• Limit water exposure – Water can weaken bonding materials and alter porous stones. Always dry jewelry immediately after contact.

• Avoid chemicals – Perfumes, lotions, and cleaning products can damage soft gemstones. Apply these first and allow them to dry before wearing your jewelry.

• Gentle cleaning – Use a lint-free cloth or soft-bristle toothbrush with warm soapy water for most stones. Porous stones like pearls or turquoise should only be wiped gently with a damp cloth.

• No ultrasonic cleaners – Avoid unless a qualified gemologist recommends it.

Caring for pearls and porous stones

• Pearls and turquoise are particularly sensitive to water and chemicals.

• Store pearls separately from other jewelry to avoid scratches.

• Wipe with a soft, damp cloth after wearing to maintain luster.

Storage and protection

• Never place gemstone jewelry haphazardly in drawers; this can cause scratches, chips, or fractures.

• Store in a padded jewelry box with separate compartments.

• Fasten adjustable chains before storing to prevent tangling.

Good to know

• Gemstone durability varies – Always check care recommendations for your specific stone.

• Low maintenance – Regular gentle cleaning keeps stones bright and vibrant.

• Safe with water – Avoid prolonged exposure, especially for porous stones.

• Avoid chemicals – Perfumes, lotions, and cleaning agents can harm soft gemstones.

• Handle adjustable jewelry gently – Repeated bending can cause wear or breakage.

Why we choose natural stones

At Dicci, our natural stone jewelry combines beauty, durability, and elegance. Each piece is crafted to last, while maintaining its shine and color with proper care. With a little attention, your gemstone jewelry can become a lifelong treasure.