Rope Chain Bracelet

Returns
You may return your order within 15 days of receiving it. After this period, we unfortunately cannot offer a refund. However, you may be eligible for store credit, subject to approval.

Return Conditions
To be eligible for a return, your item must be unused, with all labels and protective covers, in the same condition as you received it and in its original packaging.
Please make sure all delivery information is correct before finalizing your order. We are not responsible for incorrect delivery addresses provided during checkout.

Additional non-returnable items:
- Gift cards
- Gift wraps and gift bags
- Underwear
- Earrings
- Discontinued or personalized items.

Proof of Purchase
A receipt or proof of purchase is required for all returns.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received your refund yet, please:
1- Check your bank account again.
2- Contact your credit card provider – it may take a few days for your refund to appear.
3-Contact your bank – processing times can vary.

If you’ve done all this and still have not received your refund, contact us at hello@dicci.eu

Exchanges (if applicable)
If you need to exchange it your item, you can request at: https://dicci.eu/a/exchange-and-returns/

Gifts
- If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive store credit for the value of the returned item.
- Once the return is received, we will email you a gift voucher.
- If the item was not marked as a gift or was shipped to the purchaser to be given to you later, the refund will be issued to the original purchaser.

Shipping
To return your item, please send it to: Avenida da Boavista 641, 4100-127 - Porto
- You are responsible for paying the shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from the total.

For items valued over 20€, we recommend using a tracked shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in return transit.

Sterling Silver, also known as 925 silver, is made of 92.5% pure silver and 7.5% other metals, usually copper, to make it strong enough for jewelry. Pure silver is too soft for everyday wear, making Sterling Silver the highest quality silver used in jewelry.

Although sterling silver is durable, it naturally tarnishes over time as the other metals react with air. Factors like perfumes, lotions, hair products, hand gels, and sweat can accelerate tarnishing. The rate of oxidation can also vary depending on the PH of your skin.

If you prefer jewelry that does not oxidize, stainless steel is a low-maintenance alternative.

How to prevent tarnish

Taking a few simple precautions will help keep your sterling silver pieces looking their best:

Showering & Water Exposure

• Avoid wearing your jewelry in the shower. If you do, dry it immediately afterwards.

• Pure water alone does not harm silver, but most tap water contains chemicals that can cause dulling or tarnish.

Pools, Hot Tubs & Hot Springs

• Pool & hot tub: Chlorine is harsh and accelerates tarnish. Rinse your jewelry thoroughly after exposure.

• Hot springs: Sulfur in natural hot springs can damage silver. Avoid exposure unless you want an oxidized look.

Perfumes, Lotions & Chemicals

• Apply perfumes, lotions, and creams before putting on your jewelry and let them dry.

• Avoid contact with strong chemicals, including cleaning products.
  

Cleaning & Storage Tips

• Clean your jewelry daily or at least weekly, especially if you sweat.

• Use purified water and a soft cloth for cleaning. Mild soap can be used if needed.

• Store your jewelry in a dark, dry, and cool place, separate from other pieces to prevent scratches.

• For chains, fasten adjustor chains on the last hole before storing.

• Flat surfaces tend to oxidize slower than uneven surfaces.
  

Care for Adjustable Jewelry

Adjustable silver pieces are soft by nature. Open and close them gently and avoid frequent adjustments, as repeated bending can cause wear or breakage.

Professional Cleaning & Warranty

• If your jewelry becomes oxidized, you can contact Dicci for professional cleaning (paid service).

• All Dicci products are guaranteed against manufacturing defects, but not against misuse or improper care.
  

Good to know

• Tarnish is normal – Sterling Silver naturally reacts with air and skin.

• Low maintenance – Regular gentle cleaning restores shine.

• Safe with water – Tap water may contain chemicals; purified water is safest.

• Avoid harsh chemicals – Perfumes, lotions, and cleaning products can accelerate tarnish.

• Adjustable jewelry – Handle gently to avoid cracks or breakage.
  

Why we use Sterling Silver

At Dicci, we choose 925 Sterling Silver for its timeless elegance, durability, and versatility. Our pieces are designed to be worn every day while maintaining their shine and beauty with proper care.