The Turtle Necklace
40cm
€45,00
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The Turtle Necklace
Stainless Steel
€45,00
100 DAYS TO EXCHANGE
Pickup available at Porto
Usually ready in 24 hours
Inspired by the ocean and environmentally conscious, our turtle necklace is designed for those with a passion for nature. The stainless steel turtle pendant signifies knowledge, focus and wisdom. Combine it with a pendantless necklace.
Composition: 316L stainless steel.
Chain: Curb Chain 3mm.
Width: 0.3 cm.
Color: Silver.
Pendant Height: 2.1 cm.
Handmade - Made to measure - Made in Portugal.
30 days to exchange
Return & Exchange Policy
Returns & Exchanges
Last updated: April 2026 · In accordance with EU consumer rights legislation
On this page
In accordance with EU consumer rights legislation, you have the right to withdraw from your purchase within 14 days of receipt, without providing a reason.
To be eligible for a return or exchange, items must:
- Be new and unused.
- Be returned in their original packaging and as received.
- Have a request submitted via the Dicci Returns & Exchanges online form.
- Be shipped at the customer's responsibility.
- For shipments outside Europe, we recommend using DDP (Delivery Duties Paid) to avoid delays or extra fees.
Non-returnable items:
- Used or damaged items
- Items with damaged original packaging
- Personalized items (e.g. engraved pieces or items made to order)
- Limited or exclusive edition items (e.g. numbered pieces or items from discontinued collections)
- Gift cards, gift wraps, earrings and underwear
- Access the Returns & Exchanges form on the Dicci website.
- Enter your order number and email/contact.
- Select the type of request (refund, exchange, store credit).
- You will receive an email with detailed instructions for sending your item.
- All shipping is the customer's responsibility. You may use any carrier of your choice, but we recommend tracked or insured shipping for items over 20€.
| Method | Details |
|---|---|
| In-store (Porto) | Drop off your return directly at Dicci Store, Avenida da Boavista 641, 4100-127 Porto. Bring your order confirmation for a smooth process. |
| By mail | Submit your request through the online form and ship the item to the address above. All shipping costs are the customer's responsibility. Dicci is not responsible for items lost or damaged in transit. |
| Option | Description |
|---|---|
| Refund to original payment method | Returned to the original payment source. |
| Refund by discount code | Issued as a code to use on your next purchase. |
| Refund to store credit | Added to your account balance for future orders. |
| Variant exchange | Same item in a different color or size. |
| Exchange for another item | Any other available product in the store. |
All options are processed only after your request is approved.
| Detail | |
|---|---|
| Deadline to request | 14 days after receiving your order |
| Refund method | Via the original payment method. Purchases made with vouchers, discount codes, or store credit are refunded via the same method. |
| Shipping costs | Non-refundable |
| Processing time | 3–5 business days after we receive and inspect the item |
If you haven't received your refund yet, please follow these steps before reaching out:
- Check your bank account again.
- Contact your credit card provider, it may take a few days for the refund to appear.
- Contact your bank, as processing times can vary.
- If you've done all of this and still haven't received your refund, contact us at hello@dicci.eu .
| Type | Description | Deadline |
|---|---|---|
| Variant exchange | Same item, different color or size | 30 days after receiving your order |
| Exchange for another item | Any other available product in the store | |
| Store credit or discount code | Equivalent to the item's value |
| Situation | How it works |
|---|---|
| Gift shipped directly to you | You will receive store credit for the value of the returned item. To process your request, please provide the email address of the original purchaser for order verification, they will not be contacted or notified. The store credit will be issued to your email address. |
| Gift shipped to the purchaser | The refund will be issued to the original purchaser. |
- Customers are responsible for all return shipping costs.
- For items over 20€, we recommend tracked or insured shipping.
- Dicci is not responsible for items lost or damaged in transit.
- For shipments outside Europe, we recommend using DDP (Delivery Duties Paid) to avoid delays or extra fees.
All Dicci products are covered by a 2-year manufacturer's warranty against manufacturing defects.
| Covered | Not covered |
|---|---|
| Manufacturing defects | Breakage or damage caused by misuse or accidents Loss of the item Normal wear and tear |
To make a warranty claim, email us at hello@dicci.eu with the product details and photos. We'll guide you through the process.
Do I need to submit a request before shipping the item?
Yes. All returns and exchanges must be requested online first. Items sent without an approved request may fall outside the eligible timeframe.
Can I combine items from different orders in a single shipment?
Yes, as long as each item has its own approved request.
How long does it take to process a refund or exchange?
Usually 3–5 business days after the item is received and inspected.
Can I exchange an online order in a Dicci store?
Yes, as long as the item meets all return and exchange conditions.
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Need help?
If your situation isn't covered by this policy or you need additional support, reach out to us directly.
WhatsApp (Text only)
+1 (555) 876-8294
Email
hello@dicci.eu
Store
Avenida da Boavista 641, Porto
Care Guide
Care Guide - Stainless Steel Jewelry
316L Stainless Steel is more than just a material, it’s the soul of Dicci pieces. We choose this surgical-grade steel for its exceptional resilience, created for people who live in motion: from the gym to the ocean, from daily wear to weekend adventures, without compromise.
The Science of Durability
Our 316L stainless steel is one of the most durable alloys used in jewelry.
- Maximum Resistance: Highly resistant to rust, oxidation, and discoloration.
- Hypoallergenic: Safe for most sensitive skin, preventing irritation and staining.
- Water Resistant: Built to withstand saltwater, chlorine, and humidity without losing its integrity or shine.
Gold & Silver Plated Pieces
Some Dicci pieces include a layer of gold or silver plating over a 316L stainless steel base. This gives you the luxurious look of noble metals with the durability of steel.
Stainless steel lasts forever, plating doesn't. To maintain the vibrancy of the finish:
- Avoid Chemicals: Perfumes, lotions, sunscreen, and cleaning products are the main causes of plating wear.
- Friction & Sweat: During intense workouts or activities with a lot of contact, we recommend wearing natural steel pieces (without plating) to preserve the finish.
- Storage: Store your pieces separately. Stainless steel is very hard and can scratch other jewelry, especially plated pieces.
Note for silver-plated pieces: Slight darkening over time is natural. A gentle cleaning restores the shine easily.
How to Maintain the Original Shine
Taking care of your Dicci pieces is simple:
- Daily Cleaning: Wipe gently with a soft, dry microfiber cloth to remove fingerprints and polish the surface.
- Deep Cleaning: Wash with warm water and mild soap whenever needed.
- Drying: The most important step, dry the piece thoroughly with an absorbent cloth before storing.
Good to Know
- Water Resistant: Natural steel pieces can be worn in the shower, ocean, and pool. For plated pieces, water exposure should be moderate to extend the life of the finish.
- Low Maintenance: 316L stainless steel doesn’t require professional polishing, a soft cloth is usually enough.
- Long-Lasting: With minimal care, your Dicci jewelry will keep its like-new look for years, standing strong against time and trends.
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