Sun Chaser Necklace

Returns
You may return your order within 15 days of receiving it. After this period, we unfortunately cannot offer a refund. However, you may be eligible for store credit, subject to approval.

Return Conditions
To be eligible for a return, your item must be unused, with all labels and protective covers, in the same condition as you received it and in its original packaging.
Please make sure all delivery information is correct before finalizing your order. We are not responsible for incorrect delivery addresses provided during checkout.

Additional non-returnable items:
- Gift cards
- Gift wraps and gift bags
- Underwear
- Earrings
- Discontinued or personalized items.

Proof of Purchase
A receipt or proof of purchase is required for all returns.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received your refund yet, please:
1- Check your bank account again.
2- Contact your credit card provider – it may take a few days for your refund to appear.
3-Contact your bank – processing times can vary.

If you’ve done all this and still have not received your refund, contact us at hello@dicci.eu

Exchanges (if applicable)
If you need to exchange it your item, you can request at: https://dicci.eu/a/exchange-and-returns/

Gifts
- If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive store credit for the value of the returned item.
- Once the return is received, we will email you a gift voucher.
- If the item was not marked as a gift or was shipped to the purchaser to be given to you later, the refund will be issued to the original purchaser.

Shipping
To return your item, please send it to: Avenida da Boavista 641, 4100-127 - Porto
- You are responsible for paying the shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from the total.

For items valued over 20€, we recommend using a tracked shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in return transit.

316L Stainless steel is one of the most durable materials used in jewelry. It is highly resistant to rust, oxidation and discoloration, making it perfect for everyday wear. Dicci 316L stainless steel pieces are designed to withstand daily life, whether at the beach, in the pool, or during your routine activities, while keeping their shine and color.

Unlike more delicate metals, stainless steel requires minimal maintenance, but a few simple habits will help your jewelry look its best for years.

How to care for stainless steel jewelry

To maintain your pieces:

• Clean them occasionally with a soft cloth to remove fingerprints and minor marks.

• For deeper cleaning, use warm water and mild soap, then dry carefully.

• Store your jewelry separately to avoid scratches from other pieces.

• Avoid prolonged contact with strong chemicals, such as cleaning products.

With these simple steps, your stainless steel jewelry will retain its beauty for many years.

Stainless steel jewelry with gold plating

Some Dicci pieces combine stainless steel with a layer of gold plating. This brings the warm look of gold while keeping the durability of steel.

Gold plating is designed to last, but it can gradually fade over time depending on use and exposure to friction, perfumes, or cosmetics. To extend the life of the gold finish:

• Avoid direct contact with perfumes, creams, and cleaning products.

• Remove the piece before intense physical activity or swimming in chlorinated pools.

• Store in a dry place when not in use.

With proper care, gold plated stainless steel jewelry can maintain its appearance for many years.

Good to know

• Water resistant – Stainless steel jewelry can be worn in water, including at the beach or pool.

• Highly durable – Resistant to rust, oxidation and discoloration.

• Low maintenance – A soft cloth is usually enough to restore shine.

• Gold plating – Gradually fades over time depending on exposure, but with care it will last for years.

Why we use stainless steel

At Dicci, we choose stainless steel for its durability, comfort, and timeless style. Our pieces are designed to be worn every day, keeping their look with minimal maintenance while giving you confidence and elegance.