Bali Bracelet 4mm

Returns
You may return your order within 15 days of receiving it. After this period, we unfortunately cannot offer a refund. However, you may be eligible for store credit, subject to approval.

Return Conditions
To be eligible for a return, your item must be unused, with all labels and protective covers, in the same condition as you received it and in its original packaging.
Please make sure all delivery information is correct before finalizing your order. We are not responsible for incorrect delivery addresses provided during checkout.

Additional non-returnable items:
- Gift cards
- Gift wraps and gift bags
- Underwear
- Earrings
- Discontinued or personalized items.

Proof of Purchase
A receipt or proof of purchase is required for all returns.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received your refund yet, please:
1- Check your bank account again.
2- Contact your credit card provider – it may take a few days for your refund to appear.
3-Contact your bank – processing times can vary.

If you’ve done all this and still have not received your refund, contact us at hello@dicci.eu

Exchanges (if applicable)
If you need to exchange it your item, you can request at: https://dicci.eu/a/exchange-and-returns/

Gifts
- If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive store credit for the value of the returned item.
- Once the return is received, we will email you a gift voucher.
- If the item was not marked as a gift or was shipped to the purchaser to be given to you later, the refund will be issued to the original purchaser.

Shipping
To return your item, please send it to: Avenida da Boavista 641, 4100-127 - Porto
- You are responsible for paying the shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from the total.

For items valued over 20€, we recommend using a tracked shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in return transit.

At Dicci, we carefully select high-quality natural stones to ensure your jewelry lasts a lifetime. With proper care, your gemstone pieces can retain their beauty and shine for years.

Each stone has unique physical properties, so care methods can vary. Some cleaning techniques suitable for one stone may damage another. Follow these general guidelines to keep your natural stone jewelry in top condition.

Why proper care matters

Natural stones are durable but can be sensitive to chemicals, water, friction, and impact. Understanding the needs of your specific stones helps prevent:

• Chipping or cracking

• Fading or dulling of colors

• Damage to porous or soft gemstones such as pearls or turquoise

General care tips for gemstone jewelry

• Avoid impact and friction – Remove your jewelry during exercise, gardening, cooking, or any activity that could damage stones.

• Limit water exposure – Water can weaken bonding materials and alter porous stones. Always dry jewelry immediately after contact.

• Avoid chemicals – Perfumes, lotions, and cleaning products can damage soft gemstones. Apply these first and allow them to dry before wearing your jewelry.

• Gentle cleaning – Use a lint-free cloth or soft-bristle toothbrush with warm soapy water for most stones. Porous stones like pearls or turquoise should only be wiped gently with a damp cloth.

• No ultrasonic cleaners – Avoid unless a qualified gemologist recommends it.

Caring for pearls and porous stones

• Pearls and turquoise are particularly sensitive to water and chemicals.

• Store pearls separately from other jewelry to avoid scratches.

• Wipe with a soft, damp cloth after wearing to maintain luster.

Storage and protection

• Never place gemstone jewelry haphazardly in drawers; this can cause scratches, chips, or fractures.

• Store in a padded jewelry box with separate compartments.

• Fasten adjustable chains before storing to prevent tangling.

Good to know

• Gemstone durability varies – Always check care recommendations for your specific stone.

• Low maintenance – Regular gentle cleaning keeps stones bright and vibrant.

• Safe with water – Avoid prolonged exposure, especially for porous stones.

• Avoid chemicals – Perfumes, lotions, and cleaning agents can harm soft gemstones.

• Handle adjustable jewelry gently – Repeated bending can cause wear or breakage.

Why we choose natural stones

At Dicci, our natural stone jewelry combines beauty, durability, and elegance. Each piece is crafted to last, while maintaining its shine and color with proper care. With a little attention, your gemstone jewelry can become a lifelong treasure.