Benny Necklace
40cm
€45,00
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Benny Necklace
Natural Stones
€45,00
100 DAYS TO EXCHANGE
Pickup available at Porto
Usually ready in 24 hours
Benny is for a non-local person. Do you feel like a non-local in your city sometimes? This timeless item is the perfect chain for you. An iconic piece for your style. You can wear it alone or highlight it with other necklaces.
Material: Natural stones of hematite, tiger's eye, turquoise, and 316L stainless steel clasp.
Width: 0,6 cm
Weight: ≅ 13,26g
Color: Brown, turquoise and silver.
Handcrafted in Portugal.
30 days to exchange
Return & Exchange Policy
Returns & Exchanges
Last updated: April 2026 · In accordance with EU consumer rights legislation
On this page
In accordance with EU consumer rights legislation, you have the right to withdraw from your purchase within 14 days of receipt, without providing a reason.
To be eligible for a return or exchange, items must:
- Be new and unused.
- Be returned in their original packaging and as received.
- Have a request submitted via the Dicci Returns & Exchanges online form.
- Be shipped at the customer's responsibility.
- For shipments outside Europe, we recommend using DDP (Delivery Duties Paid) to avoid delays or extra fees.
Non-returnable items:
- Used or damaged items
- Items with damaged original packaging
- Personalized items (e.g. engraved pieces or items made to order)
- Limited or exclusive edition items (e.g. numbered pieces or items from discontinued collections)
- Gift cards, gift wraps, earrings and underwear
- Access the Returns & Exchanges form on the Dicci website.
- Enter your order number and email/contact.
- Select the type of request (refund, exchange, store credit).
- You will receive an email with detailed instructions for sending your item.
- All shipping is the customer's responsibility. You may use any carrier of your choice, but we recommend tracked or insured shipping for items over 20€.
| Method | Details |
|---|---|
| In-store (Porto) | Drop off your return directly at Dicci Store, Avenida da Boavista 641, 4100-127 Porto. Bring your order confirmation for a smooth process. |
| By mail | Submit your request through the online form and ship the item to the address above. All shipping costs are the customer's responsibility. Dicci is not responsible for items lost or damaged in transit. |
| Option | Description |
|---|---|
| Refund to original payment method | Returned to the original payment source. |
| Refund by discount code | Issued as a code to use on your next purchase. |
| Refund to store credit | Added to your account balance for future orders. |
| Variant exchange | Same item in a different color or size. |
| Exchange for another item | Any other available product in the store. |
All options are processed only after your request is approved.
| Detail | |
|---|---|
| Deadline to request | 14 days after receiving your order |
| Refund method | Via the original payment method. Purchases made with vouchers, discount codes, or store credit are refunded via the same method. |
| Shipping costs | Non-refundable |
| Processing time | 3–5 business days after we receive and inspect the item |
If you haven't received your refund yet, please follow these steps before reaching out:
- Check your bank account again.
- Contact your credit card provider, it may take a few days for the refund to appear.
- Contact your bank, as processing times can vary.
- If you've done all of this and still haven't received your refund, contact us at hello@dicci.eu .
| Type | Description | Deadline |
|---|---|---|
| Variant exchange | Same item, different color or size | 30 days after receiving your order |
| Exchange for another item | Any other available product in the store | |
| Store credit or discount code | Equivalent to the item's value |
| Situation | How it works |
|---|---|
| Gift shipped directly to you | You will receive store credit for the value of the returned item. To process your request, please provide the email address of the original purchaser for order verification, they will not be contacted or notified. The store credit will be issued to your email address. |
| Gift shipped to the purchaser | The refund will be issued to the original purchaser. |
- Customers are responsible for all return shipping costs.
- For items over 20€, we recommend tracked or insured shipping.
- Dicci is not responsible for items lost or damaged in transit.
- For shipments outside Europe, we recommend using DDP (Delivery Duties Paid) to avoid delays or extra fees.
All Dicci products are covered by a 2-year manufacturer's warranty against manufacturing defects.
| Covered | Not covered |
|---|---|
| Manufacturing defects | Breakage or damage caused by misuse or accidents Loss of the item Normal wear and tear |
To make a warranty claim, email us at hello@dicci.eu with the product details and photos. We'll guide you through the process.
Do I need to submit a request before shipping the item?
Yes. All returns and exchanges must be requested online first. Items sent without an approved request may fall outside the eligible timeframe.
Can I combine items from different orders in a single shipment?
Yes, as long as each item has its own approved request.
How long does it take to process a refund or exchange?
Usually 3–5 business days after the item is received and inspected.
Can I exchange an online order in a Dicci store?
Yes, as long as the item meets all return and exchange conditions.
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Need help?
If your situation isn't covered by this policy or you need additional support, reach out to us directly.
WhatsApp (Text only)
+1 (555) 876-8294
Email
hello@dicci.eu
Store
Avenida da Boavista 641, Porto
Care Guide
Care Guide - Natural Stone Jewelry
At Dicci, we carefully select high-quality natural stones to ensure your jewelry lasts a lifetime. With proper care, your gemstone pieces can retain their beauty and shine for years.
Each stone has unique physical properties, so care methods can vary. Some cleaning techniques suitable for one stone may damage another. Follow these general guidelines to keep your natural stone jewelry in top condition.
Why proper care matters
Natural stones are durable but can be sensitive to chemicals, water, friction, and impact. Understanding the needs of your specific stones helps prevent:
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Chipping or cracking
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Fading or dulling of colors
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Damage to porous or soft gemstones such as pearls or turquoise
General care tips for gemstone jewelry
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Avoid impact and friction – Remove your jewelry during exercise, gardening, cooking, or any activity that could damage stones.
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Limit water exposure – Water can weaken bonding materials and alter porous stones. Always dry jewelry immediately after contact.
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Avoid chemicals – Perfumes, lotions, and cleaning products can damage soft gemstones. Apply these first and allow them to dry before wearing your jewelry.
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Gentle cleaning – Use a lint-free cloth or soft-bristle toothbrush with warm soapy water for most stones. Porous stones like pearls or turquoise should only be wiped gently with a damp cloth.
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No ultrasonic cleaners – Avoid unless a qualified gemologist recommends it.
Caring for pearls and porous stones
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Pearls and turquoise are particularly sensitive to water and chemicals.
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Store pearls separately from other jewelry to avoid scratches.
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Wipe with a soft, damp cloth after wearing to maintain luster.
Storage and protection
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Never place gemstone jewelry haphazardly in drawers; this can cause scratches, chips, or fractures.
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Store in a padded jewelry box with separate compartments.
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Fasten adjustable chains before storing to prevent tangling.
Good to know
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Gemstone durability varies – Always check care recommendations for your specific stone.
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Low maintenance – Regular gentle cleaning keeps stones bright and vibrant.
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Safe with water – Avoid prolonged exposure, especially for porous stones.
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Avoid chemicals – Perfumes, lotions, and cleaning agents can harm soft gemstones.
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Handle adjustable jewelry gently – Repeated bending can cause wear or breakage.
Why we choose natural stones
At Dicci, our natural stone jewelry combines beauty, durability, and elegance. Each piece is crafted to last, while maintaining its shine and color with proper care. With a little attention, your gemstone jewelry can become a lifelong treasure.
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