Elizabeth Coin Necklace

Returns
You may return your order within 15 days of receiving it. After this period, we unfortunately cannot offer a refund. However, you may be eligible for store credit, subject to approval.

Return Conditions
To be eligible for a return, your item must be unused, with all labels and protective covers, in the same condition as you received it and in its original packaging.
Please make sure all delivery information is correct before finalizing your order. We are not responsible for incorrect delivery addresses provided during checkout.

Additional non-returnable items:
- Gift cards
- Gift wraps and gift bags
- Underwear
- Earrings
- Discontinued or personalized items.

Proof of Purchase
A receipt or proof of purchase is required for all returns.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received your refund yet, please:
1- Check your bank account again.
2- Contact your credit card provider – it may take a few days for your refund to appear.
3-Contact your bank – processing times can vary.

If you’ve done all this and still have not received your refund, contact us at hello@dicci.eu

Exchanges (if applicable)
If you need to exchange it your item, you can request at: https://dicci.eu/a/exchange-and-returns/

Gifts
- If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive store credit for the value of the returned item.
- Once the return is received, we will email you a gift voucher.
- If the item was not marked as a gift or was shipped to the purchaser to be given to you later, the refund will be issued to the original purchaser.

Shipping
To return your item, please send it to: Avenida da Boavista 641, 4100-127 - Porto
- You are responsible for paying the shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from the total.

For items valued over 20€, we recommend using a tracked shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in return transit.

First you must know that we carefully select our stones to ensure that your jewelry lasts a long life. However, if you are careful, they really can last forever.

When caring for coloured stones, it’s important to be aware of which gemstones you have. Stones can vary widely in terms of physical properties, meaning that what is recommended for one stone may not be recommended for another. In fact, some care methods can even cause damage if used for the wrong stone.

To look after your stone jewelry regardless of the stone type, here are some general care steps you can follow:

• Take your jewelry off during any activity that could cause damage, such as exercise, gardening, swimming and cooking.
• Avoid contact with water, as this can weaken the bonding materials and alter the appearance of stones that are more porous, such as turquoise and pearls.
• Avoid exposing your jewelry to perfumes, lotions and cleaning products, as these substances can damage soft-organic gemstones like pearls.
• Clean coloured stone jewelry gently with a lint-free cloth or soft-bristle toothbrush, along with a solution of warm soapy water. Afterwards, dry gently with a lint-free cloth. To clean porous stones such as pearls and turquoise, use a damp soft cloth only – avoid the use of detergents and liquids.
• Do not use an ultrasonic cleaner on coloured stone jewelry unless recommended by a qualified gemologist.
• Never place your jewelry into a drawer haphazardly, as this can cause scratches, chips and fractures in the gemstones. It’s best to store gemstones in a padded jewelry box that offers proper protection.
• Store pearls separately from other jewelry pieces to prevent accidental scratches.