Stainless Steel Watch Silver Dial – Muse

If your purchase didn’t fully meet your expectations, we offer several return and exchange options. Below you’ll find all the information you need, including deadlines, conditions, procedures, responsibilities, and contact details.

IN THIS ARTICLE

1. General Conditions
2. How to Submit a Request
3. Return Options
4. Available Options
5. Returns (Refunds)
6. Late or Missing Refunds
7. Exchanges
8. Gifts
9. Shipping & Responsibility
10. Warranties
11. FAQ
12. Contact Us

1. General Conditions

To be eligible for a return or exchange, items must:

• Be new and unused.
• Be returned in their original packaging and as received.
• Have a request submitted via the Dicci Returns & Exchanges online form.
• Be shipped at the customer’s responsibility.
• For shipments outside Europe, we recommend using DDP (Delivery Duties Paid) to avoid delays or extra fees.

Non-returnable items:

• Used or damaged items
• Items with damaged original packaging
• Personalized or limited/exclusive edition items
• Gift cards, gift wraps, and underwear

2. How to Submit a Request

• Access the Returns & Exchanges form on the Dicci website. 
• Enter your order number and email/contact
• Select the type of request (refund, exchange, store credit)
• You will receive an email with detailed instructions for sending your item
• All shipping is the customer’s responsibility. You may use any carrier of your choice, but we recommend tracked or insured shipping for items over 20€.

3. Return Options

In-store Return (Porto)

Drop off your return immediately at:
Dicci Store - Avenida da Boavista 641, 4100-127 Porto, Portugal

Bring your order confirmation for a smooth process.

Return by Mail

• Submit your request through the online form.
• Ship the item to the address above.
• All shipping is the customer’s responsibility. We recommend tracked or insured shipping for items over 20€.
• Dicci is not responsible for lost or damaged items during transit.

4. Available Options

• Refund to Original Payment Method
• Refund by Discount Code
• Refund to Store Credit
• Variant Exchange (same item, different color or size)
• Exchange for Another Item
• All options are processed only after your request is approved.

5. Returns (Refunds)

• You have 15 days after receiving your order to request a refund.
• Refunds are issued via the original payment method, except purchases made with vouchers, discount codes, or store credit, which are refunded via the same method
• Shipping costs are non-refundable.
• Once we receive and inspect the item, refunds are processed (3–5 business days)

6. Late or Missing Refunds

If you haven’t received your refund yet, please:

• Check your bank account again
• Contact your credit card provider, it may take a few days for the refund to appear
• Contact your bank, as processing times can vary
• If you’ve done all this and still have not received your refund, contact us at hello@dicci.eu

7. Exchanges

• You have 30 days after you received the order to exchange your items.
• Types of exchanges:
  • Variant Exchange: same item, different color or size
  • Exchange for Another Item: any other available product in the store
  • Store Credit or Discount Code equivalent to the item’s value

8. Gifts

• If the item was marked as a gift and shipped directly to you, you will receive store credit for the value of the returned item
• If the item was shipped to the purchaser to give to you later, the refund will be issued to the original purchaser.

9. Shipping & Responsibility

• Customers are responsible for all return shipping costs
• For items over 20€, we recommend tracked or insured shipping
• Dicci is not responsible for items lost or damaged in transit
• For shipments outside Europe, we recommend using DDP (Delivery Duties Paid) to avoid delays or extra fees.

10. Warranties

All Dicci products are covered by a 2-year manufacturer’s warranty against manufacturing defects.

This warranty does not cover:

• Breakage or damage caused by misuse or accidents
• Loss of the item
• Normal wear and tear

To make a warranty claim, please email us (hello@dicci.eu) with the product details and photos. We will guide you through the process.

11. FAQ

• Do I need to submit a request before shipping the item?
  Yes. All returns/exchanges must be requested online. Unregistered items will have to be requested and the timeline can have passed.
• Can I combine items from different orders in a single shipment?
  Yes, as long as each item has an approved request.
• How long does it take to process a refund or exchange?
  Usually 3–5 business days after the item is received.
• Can I exchange an online order in a Dicci store?
  Yes, as long as the item meets all return/exchange conditions.

CONTACT US

For any questions or assistance:
📩 hello@dicci.eu
📍 Dicci Store - Avenida da Boavista 641, Porto, Portugal

A watch does more than tell the time. It often carries personal meaning and memories, which makes it a sentimental object that can last for years. With proper care, a watch can remain reliable and elegant and even be passed down through generations.

Watches are built to last, and keeping them in good condition only requires a few simple habits.

Cleaning your watch

Clean your watch regularly to keep it looking its best. Use a soft cloth to gently wipe the case and the strap, removing dust, fingerprints and everyday dirt.

From time to time, you may clean the watch using mild soap and water. Make sure to dry it carefully afterwards.

Servicing your watch

Regular servicing helps maintain the accuracy and longevity of your watch.

Mechanical watches should generally be serviced every two to three years. Quartz watches usually require servicing every three to four years.

A professional watchmaker can inspect the movement, lubricate internal components and ensure the watch continues to perform properly.

Avoid magnets

Keep your watch away from strong magnets. Magnetic fields can interfere with the movement and affect the accuracy of timekeeping.

Common sources of magnets include electronic devices, speakers and magnetic clasps.

Water resistance

Always check the water resistance of your watch before exposing it to water.

Most modern watches offer some level of water resistance, but it is best not to push your watch to its limits. Vintage watches may lose their water resistance over time as seals and gaskets naturally wear out.

Even if your watch is water resistant, the seals can dry out and lose effectiveness. If you regularly swim or shower with your watch, it is advisable to have the water resistance checked periodically.

If your watch has a leather strap, avoid getting it wet, as water can weaken the leather over time.

Protecting the crystal

The crystal protects the dial of your watch, so it is important to avoid impacts. Try to prevent the watch from hitting hard surfaces, which can cause scratches or damage.

Proper storage

When you are not wearing your watch, store it safely in its watch box. The original box is designed to protect the watch from dust, scratches and accidental damage.

Keeping the watch in its box also prevents it from rubbing against other objects.

Avoid sunlight and chemicals

Limit prolonged exposure to direct sunlight, as heat can shorten the battery life of quartz watches.

Avoid contact with chemicals such as cleaning products, perfumes and cosmetics. These substances can damage the case, the strap and other components of the watch.

If you apply perfume or cologne, allow it to dry before putting your watch on.

Professional care

Never attempt to open your watch yourself. Opening the case can expose the movement to dust and moisture.

For any internal maintenance or repairs, always rely on a professional watchmaker.

Good to know – Watches

• Clean regularly – Use a soft cloth to wipe your watch and remove dust and fingerprints.

• Servicing – Mechanical watches: every 2–3 years, Quartz watches: every 3–4 years.

• Water resistance – Check your watch’s rating and avoid pushing it to the limit, leather straps should stay dry.

• Protect the crystal – Avoid impacts to prevent scratches and damage.

• Storage – Keep your watch in its original box when not wearing it.

• Sun and chemicals – Avoid prolonged sunlight and contact with perfumes or cleaning products.

• Professional care – Never open your watch yourself, rely on a certified watchmaker for maintenance or repairs.