Chain Golden Earring

Returns
You may return your order within 15 days of receiving it. After this period, we unfortunately cannot offer a refund. However, you may be eligible for store credit, subject to approval.

Return Conditions
To be eligible for a return, your item must be unused, with all labels and protective covers, in the same condition as you received it and in its original packaging.
Please make sure all delivery information is correct before finalizing your order. We are not responsible for incorrect delivery addresses provided during checkout.

Additional non-returnable items:
- Gift cards
- Gift wraps and gift bags
- Underwear
- Earrings
- Discontinued or personalized items.

Proof of Purchase
A receipt or proof of purchase is required for all returns.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received your refund yet, please:
1- Check your bank account again.
2- Contact your credit card provider – it may take a few days for your refund to appear.
3-Contact your bank – processing times can vary.

If you’ve done all this and still have not received your refund, contact us at hello@dicci.eu

Exchanges (if applicable)
If you need to exchange it your item, you can request at: https://dicci.eu/a/exchange-and-returns/

Gifts
- If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive store credit for the value of the returned item.
- Once the return is received, we will email you a gift voucher.
- If the item was not marked as a gift or was shipped to the purchaser to be given to you later, the refund will be issued to the original purchaser.

Shipping
To return your item, please send it to: Avenida da Boavista 641, 4100-127 - Porto
- You are responsible for paying the shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from the total.

For items valued over 20€, we recommend using a tracked shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in return transit.

Stainless steel is our top choice when it comes to strength. It does not rust, fade or oxidize. It can be used on the beach, in the pool or in any other environment.

Stainless steel products can be mixed with perfume or skin creams and oils because they will always keep the same color.

If you are looking for an everyday accessory and get bored cleaning your silver essentials, don't even think about other materials. Besides, steel is an affordable material.

So what do you need to worry about? Stainless steel is a really tough material, you just need to polish it once in a while if you want to get rid of minor scratches.

Stainless Steel with gold plating.

If you are looking for a stainless steel piece with a gold plate, we can assure you that it will last a long time too. In some cases, it can last more than 10 years without fading the gold plating. Just keep in mind that this is a gold plating and eventually it will fade faster or slower, depending on how you use the piece.