Chronometer watch - Black dial with gold bracelet

Returns
You may return your order within 15 days of receiving it. After this period, we unfortunately cannot offer a refund. However, you may be eligible for store credit, subject to approval.

Return Conditions
To be eligible for a return, your item must be unused, with all labels and protective covers, in the same condition as you received it and in its original packaging.
Please make sure all delivery information is correct before finalizing your order. We are not responsible for incorrect delivery addresses provided during checkout.

Additional non-returnable items:
- Gift cards
- Gift wraps and gift bags
- Underwear
- Earrings
- Discontinued or personalized items.

Proof of Purchase
A receipt or proof of purchase is required for all returns.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received your refund yet, please:
1- Check your bank account again.
2- Contact your credit card provider – it may take a few days for your refund to appear.
3-Contact your bank – processing times can vary.

If you’ve done all this and still have not received your refund, contact us at hello@dicci.eu

Exchanges (if applicable)
If you need to exchange it your item, you can request at: https://dicci.eu/a/exchange-and-returns/

Gifts
- If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive store credit for the value of the returned item.
- Once the return is received, we will email you a gift voucher.
- If the item was not marked as a gift or was shipped to the purchaser to be given to you later, the refund will be issued to the original purchaser.

Shipping
To return your item, please send it to: Avenida da Boavista 641, 4100-127 - Porto
- You are responsible for paying the shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from the total.

For items valued over 20€, we recommend using a tracked shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in return transit.

A watch does more than just tell the time. Often, there are personal memories associated with it, making it an incredibly sentimental object. And, if taken care of properly, you can pass your watch on to future generations. Watches are built to last, and it’s not difficult to properly take care of it to keep it in top shape:

Cleaning Your Watch

Clean your watch as often as possible. Take a soft cloth and wipe down the band and the case to remove any dirt or dust. Soak the watch in soap and water every couple of months to loosen the dirt.

Getting Your Watch Serviced

Get your watch serviced every two or threes years for a mechanical watch and three to four years for a quartz watch. 

Keeping Away from Magnets

Avoid magnets. Some of you may not be aware that placing your watch close to a magnet can negatively affect the timekeeping of your watch.

Water Resistance Matters

First keep in mind that it's better not to push your watch to it's limit. If you are in doubt about something that may be dangerous, it's always best to keep it safe. Know your watch’s water resistance. Most watches these days are built with some water resistance, but vintage watches tend to lose their waterproof-ness over time. If your watch is not water resistant, it can still handle small splashes of water, but it’s best to avoid it. And, if your watch has a leather band, avoid getting your watch wet—water weakens the leather. A watch might have a good water resistance rating, but the material used in gaskets and seals can dry out, impairing a watch's water resistance. If you swim or shower with your watch, you might even want to check water resistance annually. Also damage caused by water leaks is never accepted in warranty, so you know your watch safety only depends on you.

Your Watch’s Crystal

Take care of the crystal. This is quite obvious, but it’s still important and worth mentioning. Take every precaution you can to prevent from banging the crystal of your watch against a wall or any other objects that may cause scratches.

Saving the Watch Box

Keep your watch box for storage. When not wearing your watch, it’s best to keep it in the box it came in. By setting the watch on its side or on the crystal, there is always the possibility the watch could get scratched. The watch box is made to keep the watch safe and offers protection for the watch.

Limiting Sun Exposure

Avoid extended exposure to sunlight. Heat can shorten the battery life, so it’s best to prevent your watch from being placed in direct sunlight.

Staying Away from Chemicals

Avoid contact with chemicals, such as cleaning supplies. Also, it’s best to avoid contact between your watch and perfume, especially if the watch has a leather band. Perfume can damage the band, weakening it and potentially causing it to tear. When spraying perfume or cologne, let it completely dry before placing the watch on your wrist.

Trust the Professionals

Never open your watch by yourself. Leave this to a watchmaker. Opening your watch can expose it to dust, dirt, and other particles that can get inside the movement, so it’s best to leave this up to a professional.