Other Half Pendant

Returns
You may return your order within 15 days of receiving it. After this period, we unfortunately cannot offer a refund. However, you may be eligible for store credit, subject to approval.

Return Conditions
To be eligible for a return, your item must be unused, with all labels and protective covers, in the same condition as you received it and in its original packaging.
Please make sure all delivery information is correct before finalizing your order. We are not responsible for incorrect delivery addresses provided during checkout.

Additional non-returnable items:
- Gift cards
- Gift wraps and gift bags
- Underwear
- Earrings
- Discontinued or personalized items.

Proof of Purchase
A receipt or proof of purchase is required for all returns.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received your refund yet, please:
1- Check your bank account again.
2- Contact your credit card provider – it may take a few days for your refund to appear.
3-Contact your bank – processing times can vary.

If you’ve done all this and still have not received your refund, contact us at hello@dicci.eu

Exchanges (if applicable)
If you need to exchange it your item, you can request at: https://dicci.eu/a/exchange-and-returns/

Gifts
- If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive store credit for the value of the returned item.
- Once the return is received, we will email you a gift voucher.
- If the item was not marked as a gift or was shipped to the purchaser to be given to you later, the refund will be issued to the original purchaser.

Shipping
To return your item, please send it to: Avenida da Boavista 641, 4100-127 - Porto
- You are responsible for paying the shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from the total.

For items valued over 20€, we recommend using a tracked shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in return transit.

WHAT IS STERLING SILVER?
Sterling Silver is composed of 92.5% silver and 7.5% other metals. Pure Silver is impractical as it is too soft to give shape and use, making Sterling Silver the highest quality Silver used in jewelry.

Sterling Silver naturally tarnishes over time, as the other 7.5% of other metals, such as copper, react to air. Perfumes, hair spray, hand gel, perspiration, etc. accelerate tarnishing. 925 silver is not advisable for everyone, since the PH of the skin varies from person to person and in some cases silver oxidizes faster, which requires more maintenance. If you want a material that does not oxidize, stainless steel is the right choice.

Some tips to keep your products in optimal condition:

Shower. If you go showering with your jewelry, you need to keep in mind that you should dry it afterwards. But we advise you not to shower with your jewelry and to clean it daily with purified water at the end of the day.
Pool. Take off your silver. Chlorine is a pretty harsh chemical, so if you accidentally forget to remove your silver jewelry before jumping in, be sure to rinse and clean it afterwards.
Hot Tub. Same idea as the pool, but there is even more chlorine in the hot tub and the heat can speed up the chemical reaction.
Hot Springs. The sulfur in natural hot springs will cause your silver to be destroyed. Unless you're going for that "dark oxidized" look, avoid it at all costs.
Bonus Tip: Chemicals in lotions and perfumes can also cause tarnish on your jewelry. Apply them first, let them dry, and then put on your jewelry. This alone can make a big difference in the luster of your silver.

Interesting fact: pure water by itself does not damage sterling silver, but most of the water we are exposed to in our daily lives is not purified. Chemicals and contaminants in water can result in tarnished and dull-looking silver, so it's best to know what's what when it comes to water.

Other tips:
- Clean your jewelry every day, or at least every week. If you sweat a lot during the day, we advise you to clean it at the end of the day.
- Store your jewelry in a dark, dry & cool place. Fasten chains before storing to avoid tangling - fasten adjustor chains on the last hole. Store jewelry separate from other pieces so they don't get scratched in storage.
- If your jewelry starts to become oxidized, you can contact us in order to have it professionally cleaned. This is a paid service, so if you can clean your jewelry daily to keep it looking its best.
- Flat surfaces become less oxidized than uneven surfaces.
- Our products are guaranteed against manufacturing faults, but not misuse.

CARE FOR ADJUSTABLE JEWELRY

Our adjustable jewelry items are left open so they can be opened or closed to fit. Silver is a very soft metal so when doing this be very gentle and avoid repeating too often as the material will wear down and may crack / break.