Ring Silver Bracelet

If your purchase didn’t fully meet your expectations, we offer several return and exchange options. Below you’ll find all the information you need, including deadlines, conditions, procedures, responsibilities, and contact details.

IN THIS ARTICLE

1. General Conditions
2. How to Submit a Request
3. Return Options
4. Available Options
5. Returns (Refunds)
6. Late or Missing Refunds
7. Exchanges
8. Gifts
9. Shipping & Responsibility
10. Warranties
11. FAQ
12. Contact Us

1. General Conditions

To be eligible for a return or exchange, items must:

• Be new and unused.
• Be returned in their original packaging and as received.
• Have a request submitted via the Dicci Returns & Exchanges online form.
• Be shipped at the customer’s responsibility.
• For shipments outside Europe, we recommend using DDP (Delivery Duties Paid) to avoid delays or extra fees.

Non-returnable items:

• Used or damaged items
• Items with damaged original packaging
• Personalized or limited/exclusive edition items
• Gift cards, gift wraps, and underwear

2. How to Submit a Request

• Access the Returns & Exchanges form on the Dicci website. 
• Enter your order number and email/contact
• Select the type of request (refund, exchange, store credit)
• You will receive an email with detailed instructions for sending your item
• All shipping is the customer’s responsibility. You may use any carrier of your choice, but we recommend tracked or insured shipping for items over 20€.

3. Return Options

In-store Return (Porto)

Drop off your return immediately at:
Dicci Store - Avenida da Boavista 641, 4100-127 Porto, Portugal

Bring your order confirmation for a smooth process.

Return by Mail

• Submit your request through the online form.
• Ship the item to the address above.
• All shipping is the customer’s responsibility. We recommend tracked or insured shipping for items over 20€.
• Dicci is not responsible for lost or damaged items during transit.

4. Available Options

• Refund to Original Payment Method
• Refund by Discount Code
• Refund to Store Credit
• Variant Exchange (same item, different color or size)
• Exchange for Another Item
• All options are processed only after your request is approved.

5. Returns (Refunds)

• You have 15 days after receiving your order to request a refund.
• Refunds are issued via the original payment method, except purchases made with vouchers, discount codes, or store credit, which are refunded via the same method
• Shipping costs are non-refundable.
• Once we receive and inspect the item, refunds are processed (3–5 business days)

6. Late or Missing Refunds

If you haven’t received your refund yet, please:

• Check your bank account again
• Contact your credit card provider, it may take a few days for the refund to appear
• Contact your bank, as processing times can vary
• If you’ve done all this and still have not received your refund, contact us at hello@dicci.eu

7. Exchanges

• You have 30 days after you received the order to exchange your items.
• Types of exchanges:
  • Variant Exchange: same item, different color or size
  • Exchange for Another Item: any other available product in the store
  • Store Credit or Discount Code equivalent to the item’s value

8. Gifts

• If the item was marked as a gift and shipped directly to you, you will receive store credit for the value of the returned item
• If the item was shipped to the purchaser to give to you later, the refund will be issued to the original purchaser.

9. Shipping & Responsibility

• Customers are responsible for all return shipping costs
• For items over 20€, we recommend tracked or insured shipping
• Dicci is not responsible for items lost or damaged in transit
• For shipments outside Europe, we recommend using DDP (Delivery Duties Paid) to avoid delays or extra fees.

10. Warranties

All Dicci products are covered by a 2-year manufacturer’s warranty against manufacturing defects.

This warranty does not cover:

• Breakage or damage caused by misuse or accidents
• Loss of the item
• Normal wear and tear

To make a warranty claim, please email us (hello@dicci.eu) with the product details and photos. We will guide you through the process.

11. FAQ

• Do I need to submit a request before shipping the item?
  Yes. All returns/exchanges must be requested online. Unregistered items will have to be requested and the timeline can have passed.
• Can I combine items from different orders in a single shipment?
  Yes, as long as each item has an approved request.
• How long does it take to process a refund or exchange?
  Usually 3–5 business days after the item is received.
• Can I exchange an online order in a Dicci store?
  Yes, as long as the item meets all return/exchange conditions.

CONTACT US

For any questions or assistance:
📩 hello@dicci.eu
📍 Dicci Store - Avenida da Boavista 641, Porto, Portugal

316L Stainless Steel is more than just a material, it’s the soul of Dicci pieces. We choose this surgical-grade steel for its exceptional resilience, created for people who live in motion: from the gym to the ocean, from daily wear to weekend adventures, without compromise.

The Science of Durability

Our 316L stainless steel is one of the most durable alloys used in jewelry.

• Maximum Resistance: Highly resistant to rust, oxidation, and discoloration.
• Hypoallergenic: Safe for most sensitive skin, preventing irritation and staining.
• Water Resistant: Built to withstand saltwater, chlorine, and humidity without losing its integrity or shine.

Gold & Silver Plated Pieces

Some Dicci pieces include a layer of gold or silver plating over a 316L stainless steel base. This gives you the luxurious look of noble metals with the durability of steel.

Stainless steel lasts forever, plating doesn't. To maintain the vibrancy of the finish:

• Avoid Chemicals: Perfumes, lotions, sunscreen, and cleaning products are the main causes of plating wear.
• Friction & Sweat: During intense workouts or activities with a lot of contact, we recommend wearing natural steel pieces (without plating) to preserve the finish.
• Storage: Store your pieces separately. Stainless steel is very hard and can scratch other jewelry, especially plated pieces.

Note for silver-plated pieces: Slight darkening over time is natural. A gentle cleaning restores the shine easily.

How to Maintain the Original Shine

Taking care of your Dicci pieces is simple:

• Daily Cleaning: Wipe gently with a soft, dry microfiber cloth to remove fingerprints and polish the surface.
• Deep Cleaning: Wash with warm water and mild soap whenever needed.
• Drying: The most important step, dry the piece thoroughly with an absorbent cloth before storing.

Good to Know

• Water Resistant: Natural steel pieces can be worn in the shower, ocean, and pool. For plated pieces, water exposure should be moderate to extend the life of the finish.
• Low Maintenance: 316L stainless steel doesn’t require professional polishing, a soft cloth is usually enough.
• Long-Lasting: With minimal care, your Dicci jewelry will keep its like-new look for years, standing strong against time and trends.