Heritage Blue Watch

Returns
You may return your order within 15 days of receiving it. After this period, we unfortunately cannot offer a refund. However, you may be eligible for store credit, subject to approval.

Return Conditions
To be eligible for a return, your item must be unused, with all labels and protective covers, in the same condition as you received it and in its original packaging.
Please make sure all delivery information is correct before finalizing your order. We are not responsible for incorrect delivery addresses provided during checkout.

Additional non-returnable items:
- Gift cards
- Gift wraps and gift bags
- Underwear
- Earrings
- Discontinued or personalized items.

Proof of Purchase
A receipt or proof of purchase is required for all returns.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received your refund yet, please:
1- Check your bank account again.
2- Contact your credit card provider – it may take a few days for your refund to appear.
3-Contact your bank – processing times can vary.

If you’ve done all this and still have not received your refund, contact us at hello@dicci.eu

Exchanges (if applicable)
If you need to exchange it your item, you can request at: https://dicci.eu/a/exchange-and-returns/

Gifts
- If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive store credit for the value of the returned item.
- Once the return is received, we will email you a gift voucher.
- If the item was not marked as a gift or was shipped to the purchaser to be given to you later, the refund will be issued to the original purchaser.

Shipping
To return your item, please send it to: Avenida da Boavista 641, 4100-127 - Porto
- You are responsible for paying the shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from the total.

For items valued over 20€, we recommend using a tracked shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in return transit.

A watch does more than tell the time. It often carries personal meaning and memories, which makes it a sentimental object that can last for years. With proper care, a watch can remain reliable and elegant and even be passed down through generations.

Watches are built to last, and keeping them in good condition only requires a few simple habits.

Cleaning your watch

Clean your watch regularly to keep it looking its best. Use a soft cloth to gently wipe the case and the strap, removing dust, fingerprints and everyday dirt.

From time to time, you may clean the watch using mild soap and water. Make sure to dry it carefully afterwards.

Servicing your watch

Regular servicing helps maintain the accuracy and longevity of your watch.

Mechanical watches should generally be serviced every two to three years. Quartz watches usually require servicing every three to four years.

A professional watchmaker can inspect the movement, lubricate internal components and ensure the watch continues to perform properly.

Avoid magnets

Keep your watch away from strong magnets. Magnetic fields can interfere with the movement and affect the accuracy of timekeeping.

Common sources of magnets include electronic devices, speakers and magnetic clasps.

Water resistance

Always check the water resistance of your watch before exposing it to water.

Most modern watches offer some level of water resistance, but it is best not to push your watch to its limits. Vintage watches may lose their water resistance over time as seals and gaskets naturally wear out.

Even if your watch is water resistant, the seals can dry out and lose effectiveness. If you regularly swim or shower with your watch, it is advisable to have the water resistance checked periodically.

If your watch has a leather strap, avoid getting it wet, as water can weaken the leather over time.

Protecting the crystal

The crystal protects the dial of your watch, so it is important to avoid impacts. Try to prevent the watch from hitting hard surfaces, which can cause scratches or damage.

Proper storage

When you are not wearing your watch, store it safely in its watch box. The original box is designed to protect the watch from dust, scratches and accidental damage.

Keeping the watch in its box also prevents it from rubbing against other objects.

Avoid sunlight and chemicals

Limit prolonged exposure to direct sunlight, as heat can shorten the battery life of quartz watches.

Avoid contact with chemicals such as cleaning products, perfumes and cosmetics. These substances can damage the case, the strap and other components of the watch.

If you apply perfume or cologne, allow it to dry before putting your watch on.

Professional care

Never attempt to open your watch yourself. Opening the case can expose the movement to dust and moisture.

For any internal maintenance or repairs, always rely on a professional watchmaker.

Good to know – Watches

• Clean regularly – Use a soft cloth to wipe your watch and remove dust and fingerprints.

• Servicing – Mechanical watches: every 2–3 years, Quartz watches: every 3–4 years.

• Water resistance – Check your watch’s rating and avoid pushing it to the limit, leather straps should stay dry.

• Protect the crystal – Avoid impacts to prevent scratches and damage.

• Storage – Keep your watch in its original box when not wearing it.

• Sun and chemicals – Avoid prolonged sunlight and contact with perfumes or cleaning products.

• Professional care – Never open your watch yourself, rely on a certified watchmaker for maintenance or repairs.